Thank you for shopping at Alurya Online. We strive to provide you with a satisfying shopping experience, and we understand that occasionally, you may need to return a product. This Refund and Returns Policy outlines our procedures for returns and refunds.

1. Returns:

  • You have [number of days, e.g., 30 days] from the date of purchase to initiate a return.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7 days].

3. Exchanges:

  • If you received a defective or damaged item and need to exchange it for the same item, please contact us at support@aluryaonline.com.

4. Non-Refundable Items:

  • Certain items are non-refundable, including digital services. We do not issue refunds for these items unless there is a proven defect or malfunction.

5. Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. How to Initiate a Return:

  • To initiate a return, please contact our customer support team at support@aluryaonline.com. Provide your order number, details of the item you wish to return, and the reason for the return.

7. Return Shipping:

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

8. Late or Missing Refunds:

  • If you haven’t received a refund within the specified timeframe, please check your bank account. If the issue persists, contact your credit card company or bank, as there may be processing time before your refund is officially posted.

9. Contact Us:

Thank you for shopping with Alurya Online. We appreciate your understanding and cooperation with our Refund and Returns Policy.

Note: Ensure that you regularly check and update the Last Updated date in your Refund and Returns Policy.